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Find quick solutions to common questions about US Tax, Accounting, and our service delivery for global businesses.
General / Onboarding
How do I start the onboarding process?
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Starting is simple. Once you select a package, you will receive an invitation to our secure client portal. From there, you'll complete a brief questionnaire about your business structure and upload initial identification documents.
What is your response time for support?
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We guarantee a response within 24 business hours for all inquiries submitted through the client portal. For urgent tax filing matters, our team is available for expedited support.
How do you secure my data?
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We use bank-level 256-bit encryption for all document transfers. Our portal complies with SOC2 standards to ensure your sensitive financial and personal data remains protected.
Pricing & Billing
Are there any hidden fees?
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Transparency is our policy. Our pricing packages clearly list what is included. State filing fees are pass-through costs and are invoiced separately as they vary by jurisdiction.
Can I upgrade my package later?
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Yes! As your business grows, you can seamlessly upgrade from our 'Starter' to 'Growth' or 'Enterprise' packages to access more advanced features like bookkeeping and payroll support.
Do you offer refunds?
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We offer a refund on service fees if work has not commenced. However, once filings have been submitted to government agencies, those fees are non-refundable.
US Tax Compliance
What is Form 5472?
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Form 5472 is an information return of a 25% foreign-owned US corporation or a foreign corporation engaged in a US trade or business. Failure to file carries a penalty of $25,000.
When are US corporate taxes due?
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For C-Corps and LLCs taxed as C-Corps, the deadline is typically April 15th. For Partnerships and S-Corps, it is March 15th. Extensions can be filed to grant an additional 6 months.
Do I need to pay State Income Tax?
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It depends on where you are incorporated and where you have "Nexus" (physical or economic presence). Some states like Wyoming and Florida have no state corporate income tax, while others like California do.
Company Formation
Which state is best for formation?
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Delaware and Wyoming are the top choices for non-residents. Delaware is preferred for startups seeking investment, while Wyoming offers privacy and lower annual fees for small businesses.
What is a Registered Agent?
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A Registered Agent is a person or entity designated to receive official government correspondence and legal notices on behalf of your company. It is a legal requirement in all US states.
Can I change my company name later?
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Yes, you can file Articles of Amendment to change your company name. However, this involves a state filing fee and you will need to update the IRS and your bank.
International Clients
Do I need an ITIN or EIN?
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Every US business needs an EIN (Employer Identification Number) to bank. An ITIN (Individual Taxpayer Identification Number) is for individuals who aren't eligible for an SSN but need to file taxes.
Can I use Stripe or PayPal?
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Yes, once your US company has an EIN and a US bank account (which we help set up), you can fully activate US Stripe and PayPal accounts to accept global payments.
Do I need a US visa to own a company?
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No. You do not need a US visa or residency to own a US company (LLC or C-Corp). You can operate it remotely from anywhere in the world.
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